FAQ
Last updated: October 29, 2026
How do I choose an organizer?
Measure your vanity, shelf, or drawer and compare it with the individual product listing. Consider the height and shape of the makeup and tools you want to store. Check the listing for included components; cosmetics and styling props are not included unless explicitly listed.
How should I care for it?
Follow the care information for the particular organizer and its material. Avoid assuming every piece is dishwasher-safe or suitable for immersion. If the listing does not answer a cleaning question, contact us before using a cleaning product or method.
Where do you deliver, and what does shipping cost?
We ship to eligible United States addresses. Prices are in USD. Orders of USD 50 or more qualify for free standard shipping, including orders of exactly USD 50. For orders below USD 50, the actual shipping charge is shown at checkout before payment.
When will my order arrive?
Orders are dispatched within 24 consecutive hours after payment is confirmed. Estimated transit time is 7–15 business days after dispatch; this is separate from dispatch preparation and is not a guaranteed arrival date. After dispatch, tracking information is sent to the email address provided at checkout. Carrier updates may take time to appear. If you have not received your tracking details, check your spam folder or contact service@solvayas.com.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will check its status and explain what is still possible. A request does not guarantee that a parcel already in fulfillment can be stopped. We handle cancellations and any applicable refund according to the order's status and your legal rights.
How do returns and refunds work?
Request a return within 30 calendar days after confirmed delivery. Contact us for instructions before shipping it back. You pay return freight for a change of preference; we cover reasonable related return costs when the issue is our error or a product fault. For a standard returned order, we normally initiate a refund to the original payment method within 5–10 business days after receiving and inspecting the return. Your payment provider may take additional time to post it.
What if an item arrives damaged or incorrect?
Contact us with the order number and a description of the issue. Photographs, when practical, help us understand what happened. We will work with you on an appropriate remedy; your statutory rights are not reduced by our ordinary return procedure.
Company and customer support
Jieyang Yanshun Information Technology Co., Ltd.
Ground Floor, No. 15, Building C, Huarong Garden, West of Renyi Road and North of Jianyang Road, Dongxing Subdistrict, Rongcheng District, Jieyang, Guangdong, China.
Email: service@solvayas.com
Telephone: +86 663 826 1858
Support hours: Monday–Friday, 9:00–18:00, Beijing time (UTC+8). We normally reply within 1–2 business days.