Privacy Policy

Last updated: October 29, 2026

Who is responsible for this store?

This policy explains how Jieyang Yanshun Information Technology Co., Ltd., operating Solvayas at solvayas.com, handles personal information in connection with browsing, purchases, and customer support. Contact details for privacy requests are provided below.

Information used to run your shopping experience

When you place an order or contact us, information may include your name, email, telephone number, delivery and billing addresses, order contents, payment status, and correspondence. Payments are processed through the payment services offered at checkout. Please do not send full card details in customer-support messages.

When you browse, the store and its service providers may collect device, browser, network, and interaction information, including IP address, pages visited, and cookie or similar identifiers. Sources include information you provide, your use of the website, and service providers that support orders or the store.

Why information is used and shared

We use relevant information to operate the store, process purchases, arrange delivery, respond to questions, handle returns, protect against fraud and misuse, maintain records, and meet legal obligations. Where marketing or advertising tools are used, information may also support communications, measurement, or advertising subject to applicable choices and consent requirements.

Information may be shared with Shopify and service providers supporting hosting, payments, delivery, customer communications, analytics, and advertising, as relevant to their work. It may also be disclosed where required by law, to protect legal rights, or in connection with a business transfer subject to appropriate protections. Sharing identifiers for advertising may be treated as a sale, sharing, or targeted advertising under certain United States privacy laws.

Shopify's role

Shopify hosts this store and processes information to provide and improve its services. Where Shopify enhanced features are enabled, Shopify may combine information about interactions with this store, other merchants, and Shopify. For those purposes, Shopify is responsible for its processing and related rights requests. See the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for information and requests concerning that processing.

Your choices and requests

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain uses or disclosures. To request assistance, email service@solvayas.com with “Privacy request” in the subject. We may need proportionate information to verify a request or an authorized agent's authority. We will respond within the period required by applicable law. You may also contact your relevant data-protection authority where that right applies. If you wish to appeal a decision where applicable, reply to the decision or contact the same address with “Privacy appeal.” We do not penalize you for exercising applicable privacy rights.

To request an applicable opt-out from the sale or sharing of your personal information or its use for targeted advertising, email service@solvayas.com. Include enough information for us to identify and process your request, but do not send passwords or payment-card details. We will handle your request and any legally required Global Privacy Control signals in accordance with applicable law. The scope of a choice may depend on your location and the browser, device or account involved.

You can also manage cookies through your browser settings, although disabling necessary cookies may affect store functions. To stop promotional emails, use the unsubscribe link in those messages. Essential order and service communications may still be sent.

Retention, security, and international processing

Information is retained as needed for the purpose for which it was collected, including order support, legal recordkeeping, dispute handling, and security. Retention depends on the type of record and applicable requirements, rather than a single fixed period. We use reasonable safeguards, but no transmission or storage method is completely secure. Service providers may process information in countries different from yours, subject to applicable legal protections.

Children, other websites, and changes

The store is not directed to children. If you believe a child has provided personal information improperly, contact us so we can review the matter. Other websites and services have their own privacy practices. We may revise this policy when our practices or requirements change; the update date identifies the current version.

Company and customer support

Jieyang Yanshun Information Technology Co., Ltd.
Ground Floor, No. 15, Building C, Huarong Garden, West of Renyi Road and North of Jianyang Road, Dongxing Subdistrict, Rongcheng District, Jieyang, Guangdong, China.

Email: service@solvayas.com
Telephone: +86 663 826 1858

Support hours: Monday–Friday, 9:00–18:00, Beijing time (UTC+8). We normally reply within 1–2 business days.