Return Policy

Last updated: October 29, 2026

Start with a return request

If an organizer is not right for you, request a return within 30 calendar days after confirmed delivery. Email our team with your order number, the item involved, and the reason for your request. We will explain the next steps and the correct return destination. The business address below is not automatically the return address.

Prepare the item carefully

Describe the item's condition honestly and keep its components together. When returning it, use protective packaging appropriate to the organizer so it can travel safely. Retain the shipping receipt and any available tracking information until the case is resolved. Do not send a return to an unconfirmed address.

Who pays return freight?

For a return based on personal preference, such as choosing a different arrangement for your vanity, the buyer pays return freight. If the return results from our error or a product fault, we cover reasonable related return costs and will explain the appropriate shipping arrangements.

Damaged, faulty, or incorrect items

Let us know about the issue and provide your order number. A clear description and photographs, where practical, help us assess damage, missing parts, or a mismatch with the order. We will discuss an appropriate remedy in light of the circumstances and your legal rights. Our ordinary preference-return process does not limit rights relating to faulty or incorrectly supplied goods.

Refund processing

For ordinary returns, after we receive and inspect the item, we normally initiate an approved refund to the original payment method within 5–10 business days. Bank or payment-provider posting time is additional. Contact us if an expected refund has not appeared so we can check its status.

Cancellations and delayed orders

Contact us promptly if you need to cancel before dispatch or if an order is delayed. We assess those requests according to fulfillment status and applicable rights; they are not automatically subject to the requirement that a return first be received and inspected. An address change, exchange, or cancellation cannot be guaranteed after dispatch. Nothing in this policy removes mandatory consumer rights.

Company and customer support

Jieyang Yanshun Information Technology Co., Ltd.
Ground Floor, No. 15, Building C, Huarong Garden, West of Renyi Road and North of Jianyang Road, Dongxing Subdistrict, Rongcheng District, Jieyang, Guangdong, China.

Email: service@solvayas.com
Telephone: +86 663 826 1858

Support hours: Monday–Friday, 9:00–18:00, Beijing time (UTC+8). We normally reply within 1–2 business days.