Shipping Policy

Last updated: October 29, 2026

Delivery area and charges

Solvayas accepts orders for eligible delivery addresses in the United States. Address eligibility and available shipping options are established at checkout. Prices are in USD. Standard shipping is free on orders of USD 50 or more, including exactly USD 50. Below USD 50, the actual shipping charge is displayed at checkout before you pay; we do not apply a fixed rate in this policy.

Dispatch is not delivery

We dispatch orders within 24 consecutive hours after payment is confirmed. This is an elapsed-hour dispatch commitment, not 24 business hours and not a promise that your order will arrive within one day.

After dispatch, estimated transit time is 7–15 business days. This estimate is separate from order preparation and is not a guaranteed delivery date. Carrier operations, holidays, weather, and other disruptions can affect transit.

Address details and shipment updates

Check the recipient name, full delivery address, and contact details before placing the order. If a correction is needed, contact us immediately; we will check whether the order can still be changed. After your order is dispatched, we send a shipping confirmation email with the available tracking number and tracking link to the email address provided at checkout. Tracking updates may take time to appear after carrier handover. If you do not receive the email or tracking stops updating, contact service@solvayas.com with your order number.

If a parcel is late or there is a delivery problem

Tell us if the estimated transit period has passed or if the delivery status does not match what you received. We will review available shipment information and help investigate with the relevant service provider. Please report damaged packaging or an incorrect item so we can arrange the appropriate next steps.

If dispatch cannot occur as promised, we will address the delay and your available options in accordance with applicable requirements. We do not treat an undelivered-order cancellation as an ordinary return that must first reach us. This policy does not limit your statutory rights.

Company and customer support

Jieyang Yanshun Information Technology Co., Ltd.
Ground Floor, No. 15, Building C, Huarong Garden, West of Renyi Road and North of Jianyang Road, Dongxing Subdistrict, Rongcheng District, Jieyang, Guangdong, China.

Email: service@solvayas.com
Telephone: +86 663 826 1858

Support hours: Monday–Friday, 9:00–18:00, Beijing time (UTC+8). We normally reply within 1–2 business days.