Terms of Purchase
Last updated: October 29, 2026
Before placing an order
These terms concern purchases of makeup organization products from Solvayas at solvayas.com, operated by Jieyang Yanshun Information Technology Co., Ltd. Review the selected product, quantity, dimensions, included components, and delivery details before submitting an order. Choose storage that fits your available space and the items you intend to organize; display cosmetics and props are included only when expressly stated in the listing.
Prices, checkout, and payment
Prices are displayed in USD. The checkout shows the order total, available delivery options, and any applicable charges before payment. Orders of USD 50 or more receive free standard shipping; below USD 50, the actual shipping cost is shown at checkout. Use only a payment method you are authorized to use. We do not ask you to provide full card details by customer-support email.
We process orders using the information submitted at checkout. An order acknowledgment confirms receipt of the order information, not that the parcel has already shipped. If a stock, pricing, payment, or address issue prevents fulfillment, we will explain the issue and available resolution rather than substitute a materially different item without your agreement. Any cancellation or refund will respect applicable requirements.
Fulfillment and delivery
Delivery is available to eligible United States addresses. Dispatch occurs within 24 consecutive hours after payment is confirmed. Estimated transit after dispatch is 7–15 business days, separate from preparation time and not a guaranteed arrival date. Our Shipping Policy describes shipment support. After dispatch, we send the available tracking information to the email address provided at checkout. Contact service@solvayas.com with your order number if you need assistance with tracking or a delivery concern.
Corrections and cancellation requests
Contact us promptly to request an address correction or cancellation. What can be changed depends on the fulfillment stage, and we cannot guarantee that an order already in transit can be stopped. Delayed dispatch and pre-dispatch cancellations are handled according to their circumstances and applicable rights, not automatically under the ordinary returned-goods inspection timeline.
Returns, faults, and refunds
You may request a return within 30 calendar days after confirmed delivery. Contact us before returning an item for the appropriate destination and instructions. Return freight for personal-preference returns is paid by the buyer; reasonable related return costs for our error or a product fault are covered by us. For ordinary returns, we normally initiate a refund to the original payment method within 5–10 business days after receipt and inspection. Bank posting time is additional. The Return Policy provides further procedure details without reducing statutory remedies.
Support and consumer rights
Keep your order confirmation and contact us with your order number if an issue arises. Nothing here removes mandatory consumer rights, including rights concerning faulty or misdescribed goods.
Company and customer support
Jieyang Yanshun Information Technology Co., Ltd.
Ground Floor, No. 15, Building C, Huarong Garden, West of Renyi Road and North of Jianyang Road, Dongxing Subdistrict, Rongcheng District, Jieyang, Guangdong, China.
Email: service@solvayas.com
Telephone: +86 663 826 1858
Support hours: Monday–Friday, 9:00–18:00, Beijing time (UTC+8). We normally reply within 1–2 business days.